Welcome to Dagitally!

IMPORTANT: PLEASE READ THIS REFUND POLICY CAREFULLY BEFORE BUYING ANY PRODUCTS AS AFFECTS YOUR LEGAL RIGHTS AND OBLIGATIONS, INCLUDING BUT NOT LIMITED TO WAIVERS OF RIGHTS, LIMITATION OF LIABILITY, AND YOUR INDEMNITY TO US.

About refund policy

To place a refund, return or exchange request for an order placed with Dagitally, You would need to contact Dagitally via email at support@dagitally.com.

Please have your order number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed within a 2 days standard response period and we will notify you via email of the results. We reserve the right to extend the standard response time in exceptional cases with a prior notice to you.

Refund, returns or exchanges request are accepted up to 14 days from the date of placing the Order with Dagitally. Dagitally may grant extensions to this period for some special cases and Products at its discretion.

Reasons for a refund request

  • You accidentally made a duplicate purchase. In this case please contact our Customer Support at support@dagitally.com. A refund will be provided for the duplicate purchase provided it has been made within 5 minutes of the last transaction for the same item. Refund is not applicable if it’s an upgrade for other product.

Not acceptable for a refund request

  • General statements that are not an actual complaint. For example, “not what I thought”, or “I can’t use this”. If you do not understand how the Product works, please ask your questions to our Customer Support at support@dagitally.com or contact via intercom chat on dagitally platform. If you still do not understand the nature of the Product you are about to purchase, please do not purchase it
  • Failure to take action on the purchase if the last one has already been accessed. For example, purchasing the product, accessing it, but then refusing to use it, with the comments such as “I changed my mind”, “It is not what I want”, etc. is not an acceptable reason for a refund request. Please only purchase if you actually want to use the Product